Common questions, plain answers.
Can't find your question? Drop us a note via the contact page or email support.
general
We work with MySQL, MariaDB, PostgreSQL, and MongoDB as both source and target engines. Cross-engine migrations (e.g., MySQL → PostgreSQL) are routine for us.
process
After your order is created, you can attach a schema dump or share read-only credentials securely through the encrypted order chat. We never accept production write credentials by default.
For Standard and Pro plans we recommend a brief maintenance window. The Enterprise plan includes a zero-downtime cutover playbook using replication / CDC pipelines.
Quick Audit: 24–48h. Index Tune-Up: 2–3 days. Standard Migration: 5–7 days. Pro: 7–10 days. Enterprise: 10–15 days. Times depend on dataset size and complexity.
deliverables
Migrated database, before/after performance report (query time + index usage), backup file, and a rollback plan as PDF + SQL scripts. Pro and Enterprise plans add benchmark reports and follow-up tuning.
billing
Yes — every plan ships with a 30-day money-back guarantee. See our Refund Policy for the exact terms and process.
Payments are processed through Authorize.Net using 256-bit SSL. Your card details are tokenized at checkout — we never store full card numbers on our servers.
support
Yes. The order chat stays open after delivery, and the Enterprise plan includes 30 days of dedicated post-migration support.